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1. How do I purchase a vehicle sticker?

Go to City Hall or visit the City website.

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1. How can I report traffic problems in my neighborhood? How do I report suspect narcotics activity?

You can report problems in your neighborhood by calling 847-398-5511. Please provide information to the call taker about the location and nature of the problem, when it occurs, and whether you would like to have an officer call you back.

2. How do I obtain a copy of a police report or accident report?

There is a $5 fee for copies of reports - certain types of reports may require an additional Freedom of Information Act request. Records can be mailed or picked up in person, by mail requests must include a copy of identification, and a self-addressed stamped envelope.

3. How do I speak with a police officer after hours?

The Police Department is open and taking calls for service 24/7, the public entrance is closed to general public traffic between 3 a.m. to 6:30 a.m. Monday through Friday. A phone is located at the front entrance that connects walk in traffic with a police dispatcher. A police officer will meet the caller at the station.

After hours outside agency requests for assistance - outside law enforcement agencies that require the assistance of the Prospect Heights Police Department are directed to call 847-590-3483 between the hours of 3 a.m. and 6:30 a.m. CST Monday through Friday.

4. I received a ticket and I don’t think it’s fair. What can I do?

If you received a traffic ticket and you feel that it was issued in error, then we encourage you to set up a hearing before a judge. To do this, you should refer to the bottom of the citation and the accompanying envelope. The instructions on how you can obtain a court hearing are clearly outlined.

If you’ve received an ordinance violation citation and wish to contest, you may come to the Police Center and fill out a request for citation review, if not satisfied with the outcome of the review a adjudication hearing date may be requested.

5. When do I call 9-1-1?

The Prospect Heights Police Department asks that all requests for police service be called in to 9-1-1. This includes such calls as vehicle lock out assists and abandoned property as well as emergencies.

6. If I have a complaint against a City of Prospect Heights Police Department employee, what should I do?

The Prospect Heights Police Department is committed to maintaining a professional force and department. Both officers and civilians work for the department. If anyone has a complaint regarding an officer's actions or a civilian employee’s actions, he/she is encouraged to speak with a department representative about the incident. Complaint forms are available at the Police Station or online on the Police Department's webpage. Everyone should know they have every right to make a complaint and that no retaliation will come as a result of that complaint. The department will diligently investigate the complaint and implement corrective measures if warranted.

7. What are the hours for the Police Department?

The Prospect Heights Police Department is on duty 24/7. The Police Center’s public entrance is open for records and administrative requests from 6:30 a.m. to 3 a.m. Monday through Friday. Saturday and Sunday open 24 hours. After 3 a.m. a person may speak with an officer or request assistance by picking up the phone located in the foyer of the Police Center and speaking directly with a dispatcher.

8. What can I do about incidents with domestic or wild animals?

To report incidents involving domestic animals call 9-1-1. The Prospect Heights Police Department does not remove wild animals unless there is a threat to public safety. Callers will be referred to a for profit wildlife removal specialist.

9. Where is the Prospect Heights Police Department located?

The Prospect Heights Police Center is located at 14 East Camp McDonald Road, one block east of the intersection of Camp McDonald and Elmhurst Road (Illinois Route 83).

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1. How much does it cost?

Every SSA is unique and the individual cost per property is contingent upon how many properties are in the SSA, the value of the property, and other infrastructure costs. The cost of the SSA is amortized over a period of time decided upon through the SSA, usually twenty years.

2. What is the process to get city water supplied to my property?

Property owners interested in City supplied water need to pursue the creation of a Special Service Area. The number of interested properties, how the properties are arranged, and the properties' location to the City's existing water infrastructure are all factors determining the creation of a Special Service Area.

3. Can we keep our well if we switch to City water?

Yes. Residents can have both a well and/or hook up to a municipal water connection (SSA6, Lake Claire/Shire)

4. Who pays for the SSA?

The cost for the improvement is only distributed among those properties residing within the defined SSA.

5. Who determines if the SSA is approved?

After the legal requirements of a SSA are completed, the SSA is presented to the City Council for approval or denial. If approved, the City Council adopts a City ordinance proposing the establishment of the SSA.

6. What would be the cost of bringing water from the street into the home?

Average cost of a water hook-up from the street to each home is estimated to be between $1,000 and $5,000 depending on the actual distance of the pipe. The material specified, and the number of obstacles and amount of landscape restoration needed to complete the job.

7. How much would the monthly water bill be?

The monthly cost of water would be determined by three elements:
a. The wholesale cost per gallon.
b. The cost of transmission.
c. The cost of system maintenance.

8. What are the main water transmission infrastructure costs?

These costs depend upon a number of factors. The type of infrastructure used, the amount of infrastructure needed to supply an area and the location of the area in regards to an existing water supply and the infrastructure needed to connect the supply.

For strictly informational purposes only, if the entire City were to acquire Lake Michigan water, the total infrastructure piping system for Prospect Heights would require 271,756 feet of piping (75,075 feet of 12”; 8,824 feet of 10”; and 187,857 feet of 8”). A total of 164 fire hydrants would be required. Approximately 2,500 buffalo boxes would be required - one in front of each home or business. A 1,000,000 gallon water storage tower would be required, giving the Prospect Heights Water System 1-1/2 days of supply. Two tanks at Rob Roy would be retained; each holding 250.000 gallons.

The 2013 Baxter and Woodman estimate for City-wide municipal water would cost approximately $80,879,000.

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1. I currently have a well but I am interested in City supplied water for my property, what is the process to get City water?

Property owners interested in City supplied water need to pursue the creation of a Special Service Area. The number of interested properties, how the properties are arranged, and the properties' location to the City's existing water infrastructure are all factors determining the creation of a Special Service Area.

2. Can I keep my well if I switch to City supplied water?

Yes, residents can have both a well and/or hook up to a municipal water connection (SSA6, Lake Claire/Shires).

3. What is a Special Service Area (SSA)?

A defined and contiguous geographic area. The special services provided to an SSA are typically financed by an ad valorem property tax or some sort of special and distinct tax that is rationally related to the benefit within the SSA.

4. Who creates the SSA?

SSAs are created by the residents within the geographical boundary of the proposed SSA.

5. Who determines if a SSA is approved?

After the legal requirements of a SSA are completed, the SSA is presented to the City Council for approval or denial. If approved, the City Council adopts a City ordinance proposing the establishment of the SSA.

6. Who pays for the SSA?

The cost for the improvement is only distributed among those properties residing within the defined SSA.

7. How much does the SSA cost?

Every SSA is unique and the individual cost per property is contingent upon how many properties are in the SSA, the value of the property, and other infrastructure costs. The cost of the SSA is amortized over a period of time decided upon through the SSA, usually twenty years.

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1. I'm having well water issues, does the City and Water Committee have any advice as to what products I should use?

The City and Water Committee do not endorse any water products. However, with a recent increase in residents requests, the Water Committee is looking into hosting an event where well water product vendors will be invited to inform residents of the products they offer. Keep an eye out for forthcoming information right here on the Water Committee's webpage.